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Our Goal for customers is to be happy and satisfied with their purchase. But things may not always go as planned. If things don't turn out as planned, please contact us and we will try to make things right for you.
Place your request for a return or a refund within 30 days of the date of delivery. If your package doesn't arrive place your refund request within the 30 days of the most recent estimated date of delivery. Please bear in mind we have no obligation to consider requests placed outside of these timeframes:
A. I changed my mind - You can cancel an order within 24 hours of the time you placed it.
B. This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or does not meet the product description, you are eligible for a refund. We may request some evidence of the issue- typically just a photo or two and you may be required to return the product.
C. It never arrived - If you don't receive an item you ordered, you are eligible for a full refund.
Or alternatively email us at firstname.lastname@example.org
Phone Number +975 17994999
Our friendly Customer Care Team will assist you in completing your request.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
But don't worry! We provide free returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, please contact us anytime!